Case Study
View Case StudyTray.ai
Migrating hundreds of thousands of pages, re-platforming and extending for the leading composable AI integration platform

From Builder.io to Strapi
Key pain points
Builder.io looks impressive in demos but the reality of day-to-day usage tells a different story. The editor can be laggy, especially with more than 30 components on a page, and we have seen reports of outright crashes that lose unsaved work. The documentation is a persistent sore point. Developers on forums describe spending days trying to get basic integrations working because the docs are outdated or incomplete. For an agency setting up projects for clients, unreliable documentation means unpredictable timelines.
Pricing is another area where Builder.io catches teams off guard. The free tier exists but is quite limited, and costs ramp up quickly once you need features like roles, scheduling, or higher usage limits. We have seen complaints from freelancers and small teams about unexpected charges and slow support response times when trying to resolve billing issues. The lack of self-hosting is also a hard blocker for some clients with strict data residency requirements.
The biggest concern from our perspective is vendor lock-in. Builder.io's SDKs are deeply embedded in your frontend code, and if you ever need to migrate away, you are essentially rebuilding your page composition layer from scratch. There is also no real-time collaboration, so two editors working on the same page can overwrite each other's changes without warning.

Editor performance and stability
The visual editor becomes laggy with complex pages and has been reported to crash, losing unsaved work. Teams with content-heavy pages will feel this friction daily.

Outdated and incomplete documentation
Developers consistently report that the docs are confusing, outdated, or missing critical steps. Getting started takes far longer than it should for a tool that sells itself on speed.

Vendor lock-in risk
Builder.io's SDKs are tightly coupled to your frontend. Migrating away means rebuilding your entire page building and composition layer from scratch.

Limited collaboration tools
Builder.io now offers branching and peer review workflows in its Fusion product, but true real-time co-editing is still missing. Editors working outside of the Projects workflow can still overwrite each other's changes.

Pricing escalation
Costs ramp up quickly beyond the free tier, and teams report unexpected charges. Basic features like roles and scheduling sit behind higher-priced plans.

Slow and unresponsive support
Multiple users report delayed support responses, unresolved tickets, and difficulty getting refunds or cancellations processed in a reasonable timeframe.
Key advantages
If you’re the kind of team that likes to get your hands dirty with real code instead of fighting a bloated enterprise UI, Strapi will feel like home. It’s open-source, customisable, and developer-centric. You get full access to the codebase, no licensing paywalls, and the freedom to shape your CMS exactly the way you want it.
It is flexible. You can use React, Vue, Angular, mobile apps, and smart displays to push content. And despite being dev-leaning, it still gives you GUI-based drag-and-drop schema generation, which means you can spin up content models fast without digging into JSON files every five minutes.

Node.js driven architecture
Built on Node.js, Strapi plugs straight into the modern JavaScript ecosystem. If your team already lives in JS-land, Strapi fits right in.

Seamless web technology integration
Pick your poison React, Vue, or Angular. Strapi plays nicely with all of them, making it easy to ship content.

Highly modular approach
Every part of Strapi is built like Lego. Add what you need, remove what you don’t, and customise endlessly. It’s great if you love building your CMS exactly your way instead of wrestling with rigid templates.

RESTful API flexibility
Out of the box, Strapi generates clean REST APIs that are easy to consume, easy to extend, and easy to customise. Ideal for multi-channel content delivery without rewriting half your backend.

Supports GraphQL APIs
With its GraphQL plugin, you get structured queries, reduced over-fetching, and a nicer developer experience with zero hacking required.

Flexible content management
Strapi lets you model content however you want, from simple pages to complex, relational structures. Combined with a drag-and-drop schema builder, it gives teams full control without feeling boxed in.
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