Case Study
View Case StudyTray.ai
Migrating hundreds of thousands of pages, re-platforming and extending for the leading composable AI integration platform

Payload’s biggest issue is how quickly it hands you the responsibility baton. Because it leans so heavily on self-hosting, you’re suddenly running databases, managing infra, dealing with scaling, and debugging auth quirks at 11 pm. And since the platform is still maturing, updates can feel unpredictable, and the surrounding ecosystem isn’t quite deep enough yet to soften the landing when something breaks. The recent Figma acquisition didn’t help either. Support has felt a bit lighter, and some priorities clearly shifted, alongside pricing.
Payload feels flexible on day one, the moment your project grows you’re either engineering around gaps or paying more than expected. If you're debating whether Payload fits the future of your stack (or you’re already feeling the cracks), we’re always happy to help you plan a cleaner path or a migration that won’t come back to bite you.

Payload’s code-first approach means you need solid dev experience to use it effectively. Non-technical teams will struggle, and onboarding takes longer compared to more guided CMSs.

There aren’t many ready-made extensions, so you’ll end up building features yourself. This adds development time and increases long-term maintenance.

Because it’s a full JavaScript backend, Payload can get resource-heavy under high traffic. You’ll need to optimise your server setup and monitor performance more closely.

The docs are improving, but there are still missing pieces and unclear sections. New users often have to dig through GitHub issues to find answers.

The community is growing but still small, so there’s less shared knowledge, fewer tutorials, and slower troubleshooting compared to bigger CMS ecosystems.

Payload doesn’t come with built-in hosting, so you’re responsible for setting up and managing your server. That adds extra cost, extra setup, and extra operational overhead.
If you’re the kind of team that likes to get your hands dirty with real code instead of fighting a bloated enterprise UI, Strapi will feel like home. It’s open-source, customisable, and developer-centric. You get full access to the codebase, no licensing paywalls, and the freedom to shape your CMS exactly the way you want it.
It is flexible. You can use React, Vue, Angular, mobile apps, and smart displays to push content. And despite being dev-leaning, it still gives you GUI-based drag-and-drop schema generation, which means you can spin up content models fast without digging into JSON files every five minutes.

Built on Node.js, Strapi plugs straight into the modern JavaScript ecosystem. If your team already lives in JS-land, Strapi fits right in.

Pick your poison React, Vue, or Angular. Strapi plays nicely with all of them, making it easy to ship content.

Every part of Strapi is built like Lego. Add what you need, remove what you don’t, and customise endlessly. It’s great if you love building your CMS exactly your way instead of wrestling with rigid templates.

Out of the box, Strapi generates clean REST APIs that are easy to consume, easy to extend, and easy to customise. Ideal for multi-channel content delivery without rewriting half your backend.

With its GraphQL plugin, you get structured queries, reduced over-fetching, and a nicer developer experience with zero hacking required.

Strapi lets you model content however you want, from simple pages to complex, relational structures. Combined with a drag-and-drop schema builder, it gives teams full control without feeling boxed in.
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