Case Study
View Case StudyTray.ai
Migrating hundreds of thousands of pages, re-platforming and extending for the leading composable AI integration platform
From Payload to Kentico
We are the Payload to Kentico migration experts
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Challenges with Payload
Key pain points
Payload’s biggest issue is how quickly it hands you the responsibility baton. Because it leans so heavily on self-hosting, you’re suddenly running databases, managing infra, dealing with scaling, and debugging auth quirks at 11 pm. And since the platform is still maturing, updates can feel unpredictable, and the surrounding ecosystem isn’t quite deep enough yet to soften the landing when something breaks. The recent Figma acquisition didn’t help either. Support has felt a bit lighter, and some priorities clearly shifted, alongside pricing.
Payload feels flexible on day one, the moment your project grows you’re either engineering around gaps or paying more than expected. If you're debating whether Payload fits the future of your stack (or you’re already feeling the cracks), we’re always happy to help you plan a cleaner path or a migration that won’t come back to bite you.
Steep learning curve
Payload’s code-first approach means you need solid dev experience to use it effectively. Non-technical teams will struggle, and onboarding takes longer compared to more guided CMSs.
Smaller ecosystem of plugins
There aren’t many ready-made extensions, so you’ll end up building features yourself. This adds development time and increases long-term maintenance.
Potential performance overhead
Because it’s a full JavaScript backend, Payload can get resource-heavy under high traffic. You’ll need to optimise your server setup and monitor performance more closely.
Gaps in documentation
The docs are improving, but there are still missing pieces and unclear sections. New users often have to dig through GitHub issues to find answers.
Small community
The community is growing but still small, so there’s less shared knowledge, fewer tutorials, and slower troubleshooting compared to bigger CMS ecosystems.
Requires separate hosting
Payload doesn’t come with built-in hosting, so you’re responsible for setting up and managing your server. That adds extra cost, extra setup, and extra operational overhead.
Benefits of Kentico
Key advantages
If Corporate Memphis art, dashboards, and spreadsheets are what you need, Kentico might be your happy place. The interface feels like Microsoft Office; that is, it is familiar, editor-friendly, and hard to break. And unlike platforms that need 14 plugins and a prayer, Kentico ships with the whole toolkit. It has marketing automation, e-commerce, workflows, multisite, multilingual, and the entire lot.
It scales well, handles heavy enterprise workloads, and integrates cleanly through APIs. But it is not the right fit for tiny brochure sites, but for large organizations that want everything under one roof, it’s a serious contender. If you’re unsure whether you really need the full armoury, send it our way and we’ll tell you if you’re ready for Kentico or if you’re just buying a tank to deliver pizza.
User-friendly interface
Kentico’s UI feels familiar with “Office toolbar,” like functions, rather than “developer terminals.” Editors can publish, schedule, and update content without needing a developer on standby.
Built in tools
You don’t need to glue together 12 plugins just to run campaigns or sell products. Kentico ships with automation, personalization, analytics, and e-commerce baked in.
Flexible API and extensibility options
If your team speaks .NET, Kentico supports it. Its APIs and integration options make it easier to connect CRMs, ERPs, BI tools, and custom services without duct-tape engineering.
Workflow and role management system
It has multiple approvers, granular permissions, and strict publishing rules. Legal, marketing, and IT can all sign off without stepping on each other.
Fast onboarding + safe staging
Training is quick, publishing is simple, and staging environments keep mistakes from going live. Teams can work confidently without “oops, wrong button” moments.
Headless-ready
If you want speed, security, and headless flexibility, Kentico delivers. Content moves fast, scales well, and supports multi-site or multilingual setups without falling over.
Common questions
Payload to Kentico migration FAQs
Answers to the most common questions about Payload to Kentico migration
How hard is it to migrate away from Payload CMS?
Payload stores content in MongoDB or Postgres, so extracting your data is straightforward compared to proprietary platforms. The real work is restructuring your content model for the target CMS and rebuilding any custom access control logic you've written. We typically complete Payload migrations in 3 to 6 weeks depending on how much custom backend logic is involved. The code-first nature of Payload means most of the content model is well-documented in your own codebase, which actually makes migration planning easier.
What are the main reasons teams leave Payload?
The most common reasons we hear are infrastructure fatigue and ecosystem gaps. Payload requires you to manage your own database, hosting, auth, and scaling. Teams that chose Payload for its developer flexibility eventually realise they're spending more time on DevOps than on content features. The Figma acquisition in 2024 also shifted priorities, and some teams feel the platform's direction became less predictable. Visual editing and live preview still require significant custom engineering compared to platforms that ship them natively.
What does a Payload to Sanity migration cost?
For a typical content site with 200 to 1,000 documents, we estimate 4 to 6 weeks of work. The bulk of effort goes into rebuilding the admin experience and frontend integration, not the data transfer itself. Payload's MongoDB exports are clean, so content migration scripts run reliably. The cost depends heavily on how much custom auth logic and access control you've built, since that needs to be rebuilt in the target platform's permission system. We scope every migration individually after reviewing your Payload config.
How much does a Kentico migration typically cost?
Kentico migrations are enterprise-scale projects. For a site with 1,000 to 10,000 pages, expect the migration itself to run 8 to 16 weeks of development time. The cost depends on how deeply you've customised Kentico's marketing automation, e-commerce, and workflow features. Simple content-only migrations are faster, but most Kentico installations have years of custom .NET logic that needs to be rebuilt or replaced. We've seen total migration budgets range from $30,000 to $150,000 depending on scope, which still often pays for itself within 18 months through reduced licensing and maintenance costs.
Why are companies migrating away from Kentico?
Licensing costs are the initial trigger for most conversations we have. Kentico's annual fees add up fast, especially when you include maintenance, hosting, and the cost of .NET developers to keep it running. But the deeper issue is agility. Major version upgrades introduce breaking changes that can destabilise sites with years of custom logic. The admin UI feels dated as projects scale. Multi-tenant setups carry real risk since one bad customisation can take down every site in the cluster. Teams eventually decide the operational overhead isn't worth it.
What's the biggest challenge when migrating from Kentico?
Untangling the all-in-one features. Kentico bundles marketing automation, e-commerce, analytics, workflows, and content management into one platform. When you migrate away, each of those capabilities needs a new home. Content goes to your new CMS, email automation might move to a tool like Resend or Customer.io, and e-commerce might need a dedicated platform. We map out every feature your team actually uses before writing a single migration script, because the biggest risk is discovering a dependency mid-project that nobody documented.
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