Case Study
View Case StudyTray.ai
Migrating hundreds of thousands of pages, re-platforming and extending for the leading composable AI integration platform

From Payload to Drupal
Key pain points
Payload’s biggest issue is how quickly it hands you the responsibility baton. Because it leans so heavily on self-hosting, you’re suddenly running databases, managing infra, dealing with scaling, and debugging auth quirks at 11 pm. And since the platform is still maturing, updates can feel unpredictable, and the surrounding ecosystem isn’t quite deep enough yet to soften the landing when something breaks. The recent Figma acquisition didn’t help either. Support has felt a bit lighter, and some priorities clearly shifted, alongside pricing.
Payload feels flexible on day one, the moment your project grows you’re either engineering around gaps or paying more than expected. If you're debating whether Payload fits the future of your stack (or you’re already feeling the cracks), we’re always happy to help you plan a cleaner path or a migration that won’t come back to bite you.

Steep learning curve
Payload’s code-first approach means you need solid dev experience to use it effectively. Non-technical teams will struggle, and onboarding takes longer compared to more guided CMSs.

Smaller ecosystem of plugins
There aren’t many ready-made extensions, so you’ll end up building features yourself. This adds development time and increases long-term maintenance.

Potential performance overhead
Because it’s a full JavaScript backend, Payload can get resource-heavy under high traffic. You’ll need to optimise your server setup and monitor performance more closely.

Gaps in documentation
The docs are improving, but there are still missing pieces and unclear sections. New users often have to dig through GitHub issues to find answers.

Small community
The community is growing but still small, so there’s less shared knowledge, fewer tutorials, and slower troubleshooting compared to bigger CMS ecosystems.

Requires separate hosting
Payload doesn’t come with built-in hosting, so you’re responsible for setting up and managing your server. That adds extra cost, extra setup, and extra operational overhead.
Key advantages
We'll give credit where it's due: Drupal is a serious CMS for serious projects. If you're building a government portal, a university website, or a massive multilingual platform that needs to serve content in 24 languages, Drupal is genuinely hard to beat. Its content modeling is incredibly deep, its permissions system is enterprise-grade, and its multilingual capabilities are arguably the best in the open-source CMS world. The European Commission runs on it for a reason.
Where Drupal really shines is in complex, structured content architectures. You can model relationships between content types, build granular taxonomies, and set up editorial workflows that would make other CMS platforms weep. If your content team has 50 editors across multiple departments with different access levels, Drupal handles that without breaking a sweat. It's also one of the few traditional CMS platforms that has genuinely embraced decoupled architecture, so you can use it as a headless backend with a modern frontend framework if you want.
The community is smaller than WordPress but significantly more technical. Drupal developers tend to be proper engineers, and the ecosystem reflects that. Module quality is generally higher, security patches are taken seriously, and the project has strong governance. If you're in an enterprise or government context where compliance, accessibility, and security auditing matter, Drupal is a well-trodden path.
That said, we'd only recommend Drupal for projects that genuinely need its power. If you're building a marketing site or a blog, you're using a sledgehammer to hang a picture frame. Talk to us first, and we'll figure out if Drupal is actually the right fit or if you've been sold on it by someone who bills by the hour.

Exceptional content modeling
Drupal's entity and field system lets you build deeply structured, relational content architectures that most CMS platforms can only dream of. Complex taxonomies, references, and custom types are all first-class citizens.

Best-in-class multilingual support
With over 90 languages available out of the box and proper translation workflows baked in, Drupal is the gold standard for multilingual sites. No plugins, no hacks, just native support that actually works.

Granular permissions and workflows
The access control system is absurdly detailed. You can lock down roles, content types, fields, and editorial workflows with a precision that enterprise clients genuinely need and other platforms struggle to match.

Viable headless architecture
Drupal's JSON:API and GraphQL modules make it a legitimate headless CMS option, letting you pair a robust content backend with a modern frontend framework like Next.js or Nuxt.

Strong security track record
The Drupal security team is proactive and well-organized. Security advisories are clear, patches are timely, and the community takes vulnerabilities seriously, which matters a lot in government and enterprise contexts.

Open source with no vendor lock-in
You own your data, your code, and your hosting. There's no monthly SaaS bill that scales with your content volume, and you can move between hosting providers without rewriting anything.
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