Case Study
View Case StudyTray.ai
Migrating hundreds of thousands of pages, re-platforming and extending for the leading composable AI integration platform
From Payload to Contentstack
We are the Payload to Contentstack migration experts
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Challenges with Payload
Key pain points
Payload’s biggest issue is how quickly it hands you the responsibility baton. Because it leans so heavily on self-hosting, you’re suddenly running databases, managing infra, dealing with scaling, and debugging auth quirks at 11 pm. And since the platform is still maturing, updates can feel unpredictable, and the surrounding ecosystem isn’t quite deep enough yet to soften the landing when something breaks. The recent Figma acquisition didn’t help either. Support has felt a bit lighter, and some priorities clearly shifted, alongside pricing.
Payload feels flexible on day one, the moment your project grows you’re either engineering around gaps or paying more than expected. If you're debating whether Payload fits the future of your stack (or you’re already feeling the cracks), we’re always happy to help you plan a cleaner path or a migration that won’t come back to bite you.
Steep learning curve
Payload’s code-first approach means you need solid dev experience to use it effectively. Non-technical teams will struggle, and onboarding takes longer compared to more guided CMSs.
Smaller ecosystem of plugins
There aren’t many ready-made extensions, so you’ll end up building features yourself. This adds development time and increases long-term maintenance.
Potential performance overhead
Because it’s a full JavaScript backend, Payload can get resource-heavy under high traffic. You’ll need to optimise your server setup and monitor performance more closely.
Gaps in documentation
The docs are improving, but there are still missing pieces and unclear sections. New users often have to dig through GitHub issues to find answers.
Small community
The community is growing but still small, so there’s less shared knowledge, fewer tutorials, and slower troubleshooting compared to bigger CMS ecosystems.
Requires separate hosting
Payload doesn’t come with built-in hosting, so you’re responsible for setting up and managing your server. That adds extra cost, extra setup, and extra operational overhead.
Benefits of Contentstack
Key advantages
Contentstack is one of the more polished enterprise headless CMS platforms. It has API-first, composable, and loaded with the usual DXP buzzwords. It actually backs some of it up. The workflows are strong, role-based approvals are genuinely helpful for large editorial teams, and the visual builder plus modular blocks give marketers enough power to ship pages without pinging developers every 30 seconds. Its omnichannel delivery, multi-region CDNs, and fast APIs make it a solid fit for global brands with heavy traffic and complex localisation needs.
But this is firmly in enterprise territory. We generally don’t recommend platforms in the “DXP with 47 whitepapers” category, but if you must pick one, Contentstack at least has a smoother developer experience than most. The composable architecture is well thought out, integrations behave predictably, and the SDKs play nicely with modern frameworks like Next.js. If you're a Fortune-500-sized team and want help figuring out whether this is the right bet, or want a modern alternative instead, get in touch.
Enterprise-grade composable architecture
Built for large teams shipping across markets. The stack scales fast, stays stable under heavy traffic, and doesn’t crumble the moment your marketing team schedules a global launch.
Advanced workflow and approvals
Contentstack’s workflow engine handles multi-step approvals, roles, and governance without duct tape. Perfect for teams that need structure instead of Slack chaos.
Multi-region CDN delivery
Your content gets pushed worldwide through edge CDNs, keeping delivery fast even when your customers are nowhere near your servers.
API-first microservices design
Developers get flexibility without wrestling with legacy monolith logic with REST, GraphQL, and webhooks.
Extensive React/Next.js SDKs
Strong developer tooling means faster builds and fewer hours wasted writing boilerplate just to fetch and render content.
MACH-compliant infrastructure
Fully modular, cloud-native, and replaceable in parts. Plays nicely inside modern composable stacks instead of dragging you back to 2010.
Common questions
Payload to Contentstack migration FAQs
Answers to the most common questions about Payload to Contentstack migration
How hard is it to migrate away from Payload CMS?
Payload stores content in MongoDB or Postgres, so extracting your data is straightforward compared to proprietary platforms. The real work is restructuring your content model for the target CMS and rebuilding any custom access control logic you've written. We typically complete Payload migrations in 3 to 6 weeks depending on how much custom backend logic is involved. The code-first nature of Payload means most of the content model is well-documented in your own codebase, which actually makes migration planning easier.
What are the main reasons teams leave Payload?
The most common reasons we hear are infrastructure fatigue and ecosystem gaps. Payload requires you to manage your own database, hosting, auth, and scaling. Teams that chose Payload for its developer flexibility eventually realise they're spending more time on DevOps than on content features. The Figma acquisition in 2024 also shifted priorities, and some teams feel the platform's direction became less predictable. Visual editing and live preview still require significant custom engineering compared to platforms that ship them natively.
What does a Payload to Sanity migration cost?
For a typical content site with 200 to 1,000 documents, we estimate 4 to 6 weeks of work. The bulk of effort goes into rebuilding the admin experience and frontend integration, not the data transfer itself. Payload's MongoDB exports are clean, so content migration scripts run reliably. The cost depends heavily on how much custom auth logic and access control you've built, since that needs to be rebuilt in the target platform's permission system. We scope every migration individually after reviewing your Payload config.
How much does Contentstack cost?
Contentstack doesn't publish pricing, which is standard for enterprise DXP platforms and frustrating for everyone else. Based on what we've seen, expect the entry point for a small team to start around $3,000-$5,000/month, with enterprise contracts landing in the $50,000-$150,000+ per year range depending on API usage, regions, and seats. Implementation costs run separately and typically require 8-16 weeks of developer time. If you're comparing against Contentful or Sanity at the enterprise level, Contentstack is generally in the same ballpark as Contentful but significantly more expensive than Sanity for comparable functionality.
Is Contentstack worth the investment for mid-sized teams?
For most mid-sized teams, no. Contentstack was built for Fortune 500 content operations with global teams, complex approval chains, and multi-region delivery requirements. If your team has 5-15 people managing content across 2-3 markets, you're paying enterprise prices for capabilities you'll never fully use. The workflows and governance tools are genuinely good, but they come with complexity overhead that slows smaller teams down. We typically steer mid-sized companies toward Sanity or Contentful, which offer strong workflow controls without the enterprise onboarding burden. Contentstack makes sense when you have 50+ content editors across multiple regions. Below that threshold, leaner platforms deliver more value per dollar.
How hard is it to migrate off Contentstack?
Harder than most headless CMS platforms because of the custom integration layer. Contentstack's composable architecture means teams typically build extensive webhook pipelines, custom extensions, and multi-step workflows that all live within the platform. Content extraction through their REST and GraphQL APIs is straightforward, but replicating the orchestration logic elsewhere takes real engineering effort. Schema migration is manageable if your content models are well-documented. Plan for 8-14 weeks for a full migration. The longest phase is usually rebuilding the approval workflows and publication pipelines in the target platform, since Contentstack's workflow engine is one of its strongest features and the part teams rely on most.
What should enterprise teams consider before choosing Contentstack?
Ask three questions first. Do you actually need multi-region CDN delivery and MACH-compliant architecture, or is that just nice to have? If you're serving one market from one region, you're paying for global infrastructure you won't use. Second, does your editorial team have the patience for a steep onboarding curve? Contentstack's content modelling is powerful but requires careful upfront architecture. Third, what's your exit strategy? Contentstack contracts often span multiple years, and the custom integrations you build create switching costs that grow over time. We always recommend running a proof-of-concept with real content before signing an annual contract. That 2-week investment can save you from a 2-year mistake.
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