Case Study
View Case StudyTray.ai
Migrating hundreds of thousands of pages, re-platforming and extending for the leading composable AI integration platform

From Payload to Builder.io
Key pain points
Payload’s biggest issue is how quickly it hands you the responsibility baton. Because it leans so heavily on self-hosting, you’re suddenly running databases, managing infra, dealing with scaling, and debugging auth quirks at 11 pm. And since the platform is still maturing, updates can feel unpredictable, and the surrounding ecosystem isn’t quite deep enough yet to soften the landing when something breaks. The recent Figma acquisition didn’t help either. Support has felt a bit lighter, and some priorities clearly shifted, alongside pricing.
Payload feels flexible on day one, the moment your project grows you’re either engineering around gaps or paying more than expected. If you're debating whether Payload fits the future of your stack (or you’re already feeling the cracks), we’re always happy to help you plan a cleaner path or a migration that won’t come back to bite you.

Steep learning curve
Payload’s code-first approach means you need solid dev experience to use it effectively. Non-technical teams will struggle, and onboarding takes longer compared to more guided CMSs.

Smaller ecosystem of plugins
There aren’t many ready-made extensions, so you’ll end up building features yourself. This adds development time and increases long-term maintenance.

Potential performance overhead
Because it’s a full JavaScript backend, Payload can get resource-heavy under high traffic. You’ll need to optimise your server setup and monitor performance more closely.

Gaps in documentation
The docs are improving, but there are still missing pieces and unclear sections. New users often have to dig through GitHub issues to find answers.

Small community
The community is growing but still small, so there’s less shared knowledge, fewer tutorials, and slower troubleshooting compared to bigger CMS ecosystems.

Requires separate hosting
Payload doesn’t come with built-in hosting, so you’re responsible for setting up and managing your server. That adds extra cost, extra setup, and extra operational overhead.
Key advantages
Builder.io occupies a unique spot in the headless CMS landscape. It is not really a traditional headless CMS in the way that Sanity or Contentful are. It is more of a visual page builder with headless capabilities bolted on. That distinction matters because if your marketing team needs to ship landing pages fast without filing Jira tickets, Builder.io genuinely delivers on that promise. The drag-and-drop editor is solid, and the ability to register your own React components so that non-developers can compose pages from your actual design system is a legitimately powerful idea.
Where Builder.io really shines is in bridging the gap between developers and marketing teams. You build the components, register them with Builder, and then hand the keys over. Marketers can assemble pages, run A/B tests, and publish without touching code. For agencies like ours, this means fewer "can you just move this banner" tickets and more time spent on actual engineering work.
The framework support is also genuinely broad. Next.js, React, Angular, Vue, Svelte, Qwik, SolidJS, and React Native all have SDKs. If you are running a modern JavaScript stack, Builder.io probably has an integration for it. The AI features they have been shipping are interesting too, though still early days in terms of real production reliability.

Visual drag-and-drop editor
The visual editor lets non-technical users build and edit pages using your actual codebase components. It is one of the better implementations of visual editing in the headless space.

Custom component registration
Developers can register their own React, Vue, or Angular components so editors drag and drop real design system pieces rather than generic blocks.

A/B testing and personalisation built in
Native experimentation tools let marketing teams run split tests and personalise content without needing a separate optimisation platform.

Broad framework support
SDKs for Next.js, React, Angular, Vue, Svelte, Qwik, SolidJS, and React Native mean you are not locked into a single frontend framework.

Marketing team autonomy
Content and marketing teams can ship landing pages, campaign pages, and promotions independently, which frees up developer time for product work.
Structured and visual content modes
Builder.io supports both structured data models for developer-driven content and visual page building for marketing-driven content, giving teams flexibility in how they work.
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