Case Study
View Case StudyTray.ai
Migrating hundreds of thousands of pages, re-platforming and extending for the leading composable AI integration platform

From Builder.io to ButterCMS
Key pain points
Builder.io looks impressive in demos but the reality of day-to-day usage tells a different story. The editor can be laggy, especially with more than 30 components on a page, and we have seen reports of outright crashes that lose unsaved work. The documentation is a persistent sore point. Developers on forums describe spending days trying to get basic integrations working because the docs are outdated or incomplete. For an agency setting up projects for clients, unreliable documentation means unpredictable timelines.
Pricing is another area where Builder.io catches teams off guard. The free tier exists but is quite limited, and costs ramp up quickly once you need features like roles, scheduling, or higher usage limits. We have seen complaints from freelancers and small teams about unexpected charges and slow support response times when trying to resolve billing issues. The lack of self-hosting is also a hard blocker for some clients with strict data residency requirements.
The biggest concern from our perspective is vendor lock-in. Builder.io's SDKs are deeply embedded in your frontend code, and if you ever need to migrate away, you are essentially rebuilding your page composition layer from scratch. There is also no real-time collaboration, so two editors working on the same page can overwrite each other's changes without warning.

Editor performance and stability
The visual editor becomes laggy with complex pages and has been reported to crash, losing unsaved work. Teams with content-heavy pages will feel this friction daily.

Outdated and incomplete documentation
Developers consistently report that the docs are confusing, outdated, or missing critical steps. Getting started takes far longer than it should for a tool that sells itself on speed.

Vendor lock-in risk
Builder.io's SDKs are tightly coupled to your frontend. Migrating away means rebuilding your entire page building and composition layer from scratch.

Limited collaboration tools
Builder.io now offers branching and peer review workflows in its Fusion product, but true real-time co-editing is still missing. Editors working outside of the Projects workflow can still overwrite each other's changes.

Pricing escalation
Costs ramp up quickly beyond the free tier, and teams report unexpected charges. Basic features like roles and scheduling sit behind higher-priced plans.

Slow and unresponsive support
Multiple users report delayed support responses, unresolved tickets, and difficulty getting refunds or cancellations processed in a reasonable timeframe.
Key advantages
ButterCMS is one of those headless CMS platforms that genuinely nails the onboarding experience. We've seen content teams go from zero to confidently building pages and blog posts within a few hours, which is rare in the headless world. The dashboard is clean, the API explorer is thoughtfully designed, and the starter templates for popular frameworks mean developers aren't starting from scratch every time.
From an agency perspective, the standout quality is how little hand-holding editors need after launch. The interface is intuitive enough that marketers can create pages, manage blog content, and handle SEO metadata without constantly pinging the dev team. The built-in blog engine is a genuine differentiator. Most headless CMS platforms treat blogging as an afterthought, but ButterCMS was originally built around it, and it shows in the quality of the authoring experience.
The API performance is consistently fast, and the SDK support across languages like JavaScript, Python, Ruby, and PHP is solid. Their customer support team is also notably responsive and genuinely receptive to feature requests, which is something we don't often see from CMS vendors. For small-to-mid-sized projects where you need a reliable content API without overcomplicating things, ButterCMS delivers.
We'd particularly recommend it for teams that need a polished blog alongside structured page content, and who value simplicity over infinite extensibility. It's a CMS that knows what it is and does that thing well.

Exceptionally easy onboarding
Content teams can be productive within hours, not days. The dashboard is clean and the learning curve is one of the gentlest we've seen in headless CMS land.
Built-in blog engine
Unlike most headless platforms where you have to model blog content from scratch, ButterCMS ships with a purpose-built blog engine that includes categories, tags, authors, and SEO fields out of the box.

Fast and reliable content API
The read API is consistently quick with global CDN delivery. For content-heavy sites, the performance is solid and predictable.

No seat limits on any plan
Every plan includes unlimited users, which is genuinely unusual in this space. You won't get punished for growing your content team.

Responsive customer support
Their support team is quick to respond and genuinely open to feature requests. We've seen roadmap items added based on customer feedback, which builds real trust.

Strong SDK and framework coverage
Official SDKs for JavaScript, Python, Ruby, PHP, and more, plus starter projects for React, Next.js, Vue, Angular, and other frameworks that actually work out of the box.
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